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Submitted 2009-01-17 06:47:42

What is Six Sigma

Question:What is Six Sigma ?

Answer:Six Sigma is a highly disciplined process that focusses on producing and delivering near perfect products and services. Its a business improvement approach that seeks to find and eliminate causes of mistakes or defects in business processes.

Six Sigma measures defects in million ‘opportunities’ and assigns ‘levels’. There are six such levels. An organizations is said to be at 6 sigma level if it has 3.4 defects per million opportunities. This is the highest level an organization can attain. Average American company is at 4 sigma level. That is equivalent to 6,210 defects per million opportunities.

The six sigma steps for many organizations are described as DMAIC:

Define: Select responses/processes to be improved

Measure: Gather data to measure the process/response

Analyze: Identify the root causes for defects

Improve: Eliminate the cause

Control: Monitor the process/response to sustain improvements

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Question Popularity: Submitted 2009-01-17 06:47:42

Question Popularity:
Submitted 2009-01-17 06:47:42